Are you a concerned parent or family member?
There are situations that arise throughout the academic year, when parents need to get involved or seek help for their students. Due to FERPA regulations, it can be difficult for parents to get answers or assistance on behalf of their student.
If the matter is urgent and it is after regular business hours, you may consult with the UCF Counseling and Psychological Services Crisis Hotline at 407-823-2811. If there is an imminent risk of harm or danger, please dial 911.
Student Care Services can assist parents with connected with their student during the following:
- Parents and families can all or submit a Student of Concern form when they are concerned about their student (academic, personal, financial, medical incidents) and they are not sure who to call for help
- Parents and families can call in the event of emergency situations (i.e. their student is missing, has been hospitalized, or needs to withdraw from the university)
- Parents or families have general questions about navigating university policies, procedures, or services
- If they have involved several offices in a situation or concern, and need assistance connecting the dots or bridging a communication gap
If your student is missing class due to a hospitalization, medical emergency, or family emergency, contact Student Care Services for assistance and the Class Absence Notification.
If you believe your student will not be able to complete the semester due to a medical emergency, please review the Medical Withdrawal Policy and contact Student Care Services or Academic Services. Academic Services can be reached at 407-823-2691.
Please refer to this Parent Resource Guide for Mental Health tips for students in college, provided by The JED Foundation.