Care Coordination

Student Care Services provides one-on-one support, including guidance, resources, and referrals when UCF students are experiencing significant difficulties related to mental health, physical health, personal and family emergencies, financial issues or other areas of concern. Student Care Services is committed to assisting UCF Knights successfully navigate the UCF campus. Care Coordinators provide resources and information to help connect students to the abundance of available resources, while prioritizing student well-being and academic success.

Care Coordinators are here to help students develop self-advocacy skills to prepare UCF Knights engagement, connection and involvement in the larger community and life beyond college. In addition, Care Coordinators work with students who are experiencing any of the following:

Problems in daily functioning (e.g., missing class, social isolation, change in behavior, marked decline in academic performance)
Mental health concern
Physical health/medical concern
Loss of family member or friend
Adjustment concern (e.g., social issues, relationship or family concerns)
Shelter, food or financial insecurity
Other concern about overall well-being (e.g., interpersonal violence, sexual assault, safety concerns, etc.)

Student Care Services does not provide crisis and life-threatening emergency support. Always call 911 in a life-threatening emergency or if the situation presents an immediate danger. Student Care Services is not counseling, therapy or academic advising. Care coordinators have the opportunity to develop helping relationships with UCF students while coaching students toward appropriate self-care and self-advocacy. If a student is in distress and needs to speak with a counselor on duty, call UCF Counseling and Psychological Services 24/7 at 407-823-2811. Care coordinators are mandatory reporters: If a care coordinator becomes aware of an instance of discrimination or retaliation, they must report to UCF’s Office of Institutional Equity & Title IX.

The Student Care Services Team does not influence academic decisions of faculty or academic units. We connect students to academic resources and refer them to relevant academic policies. Student Care Services can provide a class absence notification if a student is unable to contact their professors directly.

Meet with the Student Care Services Team

If you are a UCF student who would like assistance with any of the above or similar challenges, please call 407-823-5607 Monday-Friday, 8am-5pm or email caremanager@ucf.edu.

Meet the Student Care Services Team

Care Referral

If you know of a student who may be in distress or whose actions or circumstances are worrisome but does not present an immediate danger, you may refer them to the Student Care Services Team.

Immediate dangers include: