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The University of Central Florida is aware that some UCF Knights from Puerto Rico and the Dominican Republic may be in of need assistance and support due to Hurricane Fiona’s impact.  In addition, UCF Knights from Pakistan may need assistance and support due to the natural disasters impacting Pakistan. If you are facing unexpected challenges or problems because of these events, please contact Student Care Services for wrap-around care, emergency aid and assistance, and support.  Student Care Services staff is available to speak with you Monday-Friday, 8am-5pm at 407-823-5607 or CareManager@ucf.edu.

Care Coordination

Student Care Services provides one-on-one support, including guidance, resources, and referrals when UCF students are experiencing significant difficulties related to mental health, physical health, personal and family emergencies, financial issues or other areas of concern.

Student Care Services is not crisis and emergency support. Always call 911 in a life-threatening emergency.

We are committed to assisting you in successfully navigating the UCF campus. Care coordinators provide resources and information to help you navigate university systems and policies while prioritizing your well-being and academic success.

Our team assists you in making connections to the abundance of resources available to you within the UCF community. We are here to help you connect with faculty, staff and other offices that can collaborate with you to ensure your needs are met. Throughout this process, we aspire to help you develop self-advocacy skills that prepare you for involvement in the larger community and life beyond college.

Types of referrals care coordinators assist with include, but are not limited to:

  • Problems in daily functioning (e.g., missing class, social isolation, change in behavior, marked decline in academic performance)
  • Mental health
  • Physical health/medical concern
  • Loss of family members or friends
  • Adjustment concerns (e.g., social issues, relationship or family concerns)
  • Housing and/or food insecurity
  • Other concerns about well-being (e.g., financial challenges, interpersonal conflicts, etc.)

Student Care Services is not counseling, therapy or academic advising. Care coordinators have the opportunity to develop helping relationships with you while coaching you toward appropriate self-care and self-advocacy. If a student is in distress and needs to speak with a counselor on duty, call UCF Counseling and Psychological Services 24/7 at 407-823-2811.

The Student Care Services Team does not influence academic decisions of faculty or academic units. Rather, we connect students to academic resources and refer them to relevant academic policies. Student Care Services can provide a class absence notification if a student is unable to contact their professors directly.

Care coordinators are mandatory reporters: If a care coordinator becomes aware of an instance of discrimination or retaliation, they must report to UCF’s Office of Institutional Equity & Title IX.

Meet with the Student Care Services Team

If you are a UCF student who would like assistance with any of the above or similar challenges, please call 407-823-5607 Monday-Friday, 8am-5pm or email caremanager@ucf.edu.

Care Referral

If you know of a student who may be in distress or whose actions or circumstances are worrisome but does not present an immediate danger, you may refer them to the Student Care Services Team.

Immediate dangers include:

  • Potentially harmful to self
  • Potentially harmful to others

Always call 911 for potential harmful situations.

Meet the Student Care Services Team staff

Outreach and Presentation Request

Additional resources

Grief and Bereavement Resources

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